@Obsolesce said in Huge Mistake:

@WrCombs said in Huge Mistake:

@Dashrender said in Huge Mistake:

@WrCombs said in Huge Mistake:

@Dashrender said in Huge Mistake:

@scottalanmiller said in Huge Mistake:

@WrCombs said in Huge Mistake:

@scottalanmiller said in Huge Mistake:

@WrCombs said in Huge Mistake:

but since we have to try and Screw over our customers as much as possible, and not do it the right way, and just replace both hard drives

While often that appears to be the logic, how did this screw over the customer here? Wasn't this going to get the customer up faster and cheaper?

It was my understanding that the customer was planning on buying new hard drives since we couldn't put a Western Digital with a Seagate.
It wasn't until I got to the office.

Why can't you mix the drives? It's software RAID, it doesn't care.

Because they have crazy people at his work who don't know this.

FYI - you could even put a larger drive in, you would just end up only using the amount of space on the smaller one.

guess that would make sense. Not sure anyone here would it see it that way.

As mentioned by others, it's not advisable - you end up with likely performance issues because the drives might operate at different performance levels, but at worse really, you should mostly only be as bad as the slowest drive (but I can think of reasons why it could be much worse than that).

I tried Doing it one time on site, and it was so slow that I had to call my boss before they would let me leave because they couldn't do anything on the PC while it was rebuilding the drive.

Why would anyone expect a PC to be really usable while it's rebuilding a spinning disk RAID, regardless of the drives being identical or not? It's a PC... and likely a shitty one.

that was one of my points too...

@Dashrender said in Huge Mistake:

@WrCombs said in Huge Mistake:

@Dashrender said in Huge Mistake:

@scottalanmiller said in Huge Mistake:

@WrCombs said in Huge Mistake:

@scottalanmiller said in Huge Mistake:

@WrCombs said in Huge Mistake:

but since we have to try and Screw over our customers as much as possible, and not do it the right way, and just replace both hard drives

While often that appears to be the logic, how did this screw over the customer here? Wasn't this going to get the customer up faster and cheaper?

It was my understanding that the customer was planning on buying new hard drives since we couldn't put a Western Digital with a Seagate.
It wasn't until I got to the office.

Why can't you mix the drives? It's software RAID, it doesn't care.

Because they have crazy people at his work who don't know this.

FYI - you could even put a larger drive in, you would just end up only using the amount of space on the smaller one.

guess that would make sense. Not sure anyone here would it see it that way.

As mentioned by others, it's not advisable - you end up with likely performance issues because the drives might operate at different performance levels, but at worse really, you should mostly only be as bad as the slowest drive (but I can think of reasons why it could be much worse than that).

I tried Doing it one time on site, and it was so slow that I had to call my boss before they would let me leave because they couldn't do anything on the PC while it was rebuilding the drive.

@scottalanmiller said in Huge Mistake:

@WrCombs said in Huge Mistake:

I took a course for A+ back in Middle school, And passed. Dont remember That being Covered.

It likely wasn't. Probably because your school didn't cover all of it. And also because the A+ didn't used to have anything to do with IT, it was garbage. Then it became so famously bad that they did a LOT of work to make it at least passably useful. So the material on it now is 20x better than it used to be. Still not wonderful, but so much better.

Now it covers real networking basics, RAID, drives, etc. It's enough that we make all of our crew go through it just to make sure that they have baselines. We don't make them do the printer stuff and other things that are rarely used or applicable, and we don't make them get the examples, but it's free and trivial to go through the material, so we have them do that. And that's why I took the time to make the guide here, because that's where my team finds it.

I might not be remembering but what I took was "Cisco's IT Essentials" course, in like 2007. < Side note; Story >
Then never touched it again, at all until 2016 when I had my Accident which took me out of construction type jobs due to back problems, thats when I started looking into IT jobs more. Which is what landed me on ML to begin with -
</ Side Note: Story >
So like you said, it probably wasn't covered in School, cause it wasn't something that was taught back then .

@scottalanmiller said in Huge Mistake:

@WrCombs said in Huge Mistake:

The way my company taught me

This is consistently biting you in the ass, or at least leading you astray. You know that you don't have IT people there and they have little to no understanding of IT processes, technology, etc. Not that they get everything wrong, but they clearly don't understand what they are telling you in case after case and are just repeating things that they think that they heard somewhere. Like your boss wanting you to format a drive before adding it to an array, clearly he is missing some really basic drive knowledge. It's not a big deal that he doesn't understand IT fundamentals, but you keep coming back to "they told me" in thread after thread and I know that you are not defending them, but you keep letting them confuse you.

Basically... if they tell you something you need to either ignore it out of hand, or go immediately and research it. Because they are literally moving you backwards.

Yeah, I add that in as a "Hey, so we already know , no one here really has an understanding of Actual IT, as it's only a small portion of our business, and since I work here this is the way they want me to do things"
Not so much as a "well my company said this is how it's done, so it must be right"
I've noticed and known for a while that the way we do things here is no where close to how things should actually be done.
I understand how that could bite me in the ass, though.

@stacksofplates said in Huge Mistake:

@WrCombs said in Huge Mistake:

@Pete-S said in Huge Mistake:

@WrCombs said in Huge Mistake:

@scottalanmiller said in Huge Mistake:

@WrCombs said in Huge Mistake:

@scottalanmiller said in Huge Mistake:

@WrCombs said in Huge Mistake:

but since we have to try and Screw over our customers as much as possible, and not do it the right way, and just replace both hard drives

While often that appears to be the logic, how did this screw over the customer here? Wasn't this going to get the customer up faster and cheaper?

It was my understanding that the customer was planning on buying new hard drives since we couldn't put a Western Digital with a Seagate.
It wasn't until I got to the office.

Why can't you mix the drives? It's software RAID, it doesn't care.

When I've tried to do it in the past it wouldn't work. when I asked my boss he said " because you can't mix the drives. bring it back and we'll add 2 WD drives and pull the information back.."

you can mix drives ? in a Mirror RAID (if that's the right term for it) environment.

You can mix but it absolutely best to have two identical drives with identical size and performance. We'd never build a new array with mixed drives.

ah, The way my company taught me was Never to do that because it causes more issues.
Good to know it can happen in case of emergency.

They taught you not to mirror drives that are exactly the same?

More or less...

@IRJ said in Huge Mistake:

@WrCombs said in Huge Mistake:

you can mix drives ? in a Mirror RAID (if that's the right term for it) environment.

You probably should take the A+ training on this site shared by @scottalanmiller . Usually A+ isn't recommended for most IT career paths, but what you are doing on a daily basis would match up well with A+.

You have asked about training here several times and then bring up not being able to move up in your career. This is basic stuff and you should really consider building a foundation on something even if its A+ and then branch out from there.

This not to pick on you, but hopefully give you a chance to move forward in your career with tough love. You need to focus on training and follow through. You aren't brand new (2-6 months) in IT anymore.

I took a course for A+ back in Middle school, And passed. Dont remember That being Covered.
But that was over 13 years ago by now, and I never used it again until after high school. Probably could use a refresher.

The way it works here is 60% of calls are Software related strictly to Aloha
20% Windows OS issues
15% hardware swaps/troubleshooting .
5% computer hardware (like this one)

@Dashrender said in Huge Mistake:

@scottalanmiller said in Huge Mistake:

@WrCombs said in Huge Mistake:

@scottalanmiller said in Huge Mistake:

@WrCombs said in Huge Mistake:

but since we have to try and Screw over our customers as much as possible, and not do it the right way, and just replace both hard drives

While often that appears to be the logic, how did this screw over the customer here? Wasn't this going to get the customer up faster and cheaper?

It was my understanding that the customer was planning on buying new hard drives since we couldn't put a Western Digital with a Seagate.
It wasn't until I got to the office.

Why can't you mix the drives? It's software RAID, it doesn't care.

Because they have crazy people at his work who don't know this.

FYI - you could even put a larger drive in, you would just end up only using the amount of space on the smaller one.

guess that would make sense. Not sure anyone here would it see it that way.

@Pete-S said in Huge Mistake:

@WrCombs said in Huge Mistake:

@scottalanmiller said in Huge Mistake:

@WrCombs said in Huge Mistake:

@scottalanmiller said in Huge Mistake:

@WrCombs said in Huge Mistake:

but since we have to try and Screw over our customers as much as possible, and not do it the right way, and just replace both hard drives

While often that appears to be the logic, how did this screw over the customer here? Wasn't this going to get the customer up faster and cheaper?

It was my understanding that the customer was planning on buying new hard drives since we couldn't put a Western Digital with a Seagate.
It wasn't until I got to the office.

Why can't you mix the drives? It's software RAID, it doesn't care.

When I've tried to do it in the past it wouldn't work. when I asked my boss he said " because you can't mix the drives. bring it back and we'll add 2 WD drives and pull the information back.."

you can mix drives ? in a Mirror RAID (if that's the right term for it) environment.

You can mix but it absolutely best to have two identical drives with identical size and performance. We'd never build a new array with mixed drives.

ah, The way my company taught me was Never to do that because it causes more issues.
Good to know it can happen in case of emergency.

@IRJ said in Huge Mistake:

@scottalanmiller said in Huge Mistake:

Was the boss' plan to format the drive meant to be done with both drives in there currently?

There is a big lesson in this statement. I think the majority of us would have shut down and removed power from the drive we didnt want to format. This doesn't even allow this mistake to ever happen.

And I think my problem was not understanding what he meant.

So the whole issue stemmed from a Seagate hard drive crashing, but we use FakeRAID 1 which i was told was "Mirror RAID" so the PC still worked and we just needed to replace the bad drive.
Seagate Hard Drives would continuously fail thoughout the past so they moved to WD.

@scottalanmiller said in Huge Mistake:

@WrCombs said in Huge Mistake:

@scottalanmiller said in Huge Mistake:

@WrCombs said in Huge Mistake:

but since we have to try and Screw over our customers as much as possible, and not do it the right way, and just replace both hard drives

While often that appears to be the logic, how did this screw over the customer here? Wasn't this going to get the customer up faster and cheaper?

It was my understanding that the customer was planning on buying new hard drives since we couldn't put a Western Digital with a Seagate.
It wasn't until I got to the office.

Why can't you mix the drives? It's software RAID, it doesn't care.

When I've tried to do it in the past it wouldn't work. when I asked my boss he said " because you can't mix the drives. bring it back and we'll add 2 WD drives and pull the information back.."

you can mix drives ? in a Mirror RAID (if that's the right term for it) environment.