PBS Endo claims that all versions of Windows 10 are supported and have no issues with their software. But we know that they aren't aware of the Windows 10 versions, we talked to support and they are clueless and just lied to us about having sent us that info and claim to have done so long before 1903 even existed. So clearly blowing smoke.
We know that the automatic update to 1903 happened and within hours the customer was putting in tickets about performance issues. We did some tweaks that PBS Endo doesn't know about, but we know help a lot like going to SMB 1 only. PBS Endo effectively has no technical support whatsoever, they have an outdated and useless document and nothing else. They aren't even aware of current Windows platforms so there is no help from them.
We are pretty sure that they simply don't work on current Windows, but since they don't know that Windows has been updating since 2016, they think this isn't true simply because they aren't aware of the OSes being used. Anyone have similar experience? Obviously this is terrible software and customers should know better than to purchase it and expect support or it to work. It was ghost shipped long, long ago. But even their support is a ghost ship, which is unusual!