Is this a local install or a Click-to-Run version? Might there be something odd going on with OneDrive integration (assuming O365).

@Dashrender said in What Are You Watching Now:

@Kelly said in What Are You Watching Now:

@wirestyle22 said in What Are You Watching Now:

@Dashrender said in What Are You Watching Now:

@wirestyle22 said in What Are You Watching Now:

Really enjoyed The Mandalorian. Nice to see such a high quality show. I wasn't going to watch it but my friend convinced me to.

The first episode was pretty good - but I was super sad to see a filler episode for number 2 - it didn't do anything for the storyline that I can tell. Sure it still looked good - showed that this Mando can basically be hit by a Rhino and amazingly somehow not die, etc.

I suppose we learned one thing - when the Mando was saved.. but really - who didn't see that coming?

Yeah I think there is some merit there. It gave us more of an understanding of his personality though and how he works through things. It was nice to see that he isn't good at everything too.

I'm curious if they'll do any real work developing him in regards to the really dumb choices he made. I am hopeful that this series will be more like Rogue One in story telling and less like TLJ. But only hopeful.

Mind you I've only watched it once.. what dumb choices you talking about?

Like leaving his shuttle where Jawa's could get it, etc?

That was one. Another was going into an obvious lair with no care for stealth or proper preparation (loosening a knife in its sheath is not proper preparation). Using violence as the answer for every situation.

@Obsolesce said in Miscellaneous Tech News:

@Dashrender said in Miscellaneous Tech News:

@hobbit666 said in Miscellaneous Tech News:

Disney+ fans without answers after thousands hacked

Disney's system is definitely broken.

they claim that one account accesses all Disney stuff - but that clearly is not true.

I just tried to log into disney.com and shopdisney.com and my disneyplus.com account didn't work there - in fact it sent me a password reset email because possible compromise.

Get your shit together Disney!

It seems as there is no (so far) evidence of a Disney+ hack.

What I got out of it is lots of account credentials stolen from other previously hacked websites and services that now work to log in to Disney+ due to people using the same username and password across different websites and services.

This is the best part about the "We recorded you on your webcam" scam emails. I know what past passwords and emails have been breached completely.

Since the spoilers I care most about are in book series I don't really have this problem.

@wirestyle22 said in What Are You Watching Now:

@Dashrender said in What Are You Watching Now:

@wirestyle22 said in What Are You Watching Now:

Really enjoyed The Mandalorian. Nice to see such a high quality show. I wasn't going to watch it but my friend convinced me to.

The first episode was pretty good - but I was super sad to see a filler episode for number 2 - it didn't do anything for the storyline that I can tell. Sure it still looked good - showed that this Mando can basically be hit by a Rhino and amazingly somehow not die, etc.

I suppose we learned one thing - when the Mando was saved.. but really - who didn't see that coming?

Yeah I think there is some merit there. It gave us more of an understanding of his personality though and how he works through things. It was nice to see that he isn't good at everything too.

I'm curious if they'll do any real work developing him in regards to the really dumb choices he made. I am hopeful that this series will be more like Rogue One in story telling and less like TLJ. But only hopeful.

@nadnerB said in Trying to find a good, on-premises, multi-department help desk application:

@Kelly said in Trying to find a good, on-premises, multi-department help desk application:

@nadnerB said in Trying to find a good, on-premises, multi-department help desk application:

@Kelly said in Trying to find a good, on-premises, multi-department help desk application:

@scottalanmiller said in Trying to find a good, on-premises, multi-department help desk application:

@Kelly said in Trying to find a good, on-premises, multi-department help desk application:

I was just talking to some vendors about this at a conference recently (yesterday). One of the ones that really caught my eye was TopDesk. I don't know if they support on-premises deployment or not, but I think the others might check the right boxes. I have no idea on pricing, but I believe they were the ones that do their licensing based on FTE count (due to having a broader focus than just ITSM).

Not one that I've heard of before.

There were quite a few that were there that I'd not heard of. This my first interaction with them. They've been around for quite awhile. It may be that they're more well known in the European market since they're based in the Netherlands.

Their back end for the hosted system is written in Dutch but they do provide some kind of translation ($Dutch_word = $English_word) so you can poke about. Also, they (TopDesk) must do the software upgrades (logging in remotely and doing the work). Not your team.

They also now have a SaaS version but that's not one of the OP's requirements we couldnn't get away fast enough.

(I inherited workig with it).

@nadnerB Are these issues that linger with the current version, or not? It would definitely remove them from the running if they persist.

From what I've seen of the new version, it's just an upgrade to what we had. They don't appear to have made any drastic changes, just GUI, and maybe a few "catch up features"... cue the Jurassic Park Effect thoughts.

Points of note:

• Their customer portal is locked away, so you have to be a customer first before seeing anything in their walled off community.
• No backgrond automations
• Ticket visibility was a huge issue
• Lacked basic functions of modern helpdesks

The good things of the on-premesis install

• We had unlimited agents
• Can be set up for multiple departments (which we had but that department bailed and followed us to FreshService)

I found that there was a specific way of thinking to operate it and there was little flexibility (one way to do things), settings were buried and difficult to find. Granted our setup had been poorly managed for years but the sales guy couldn't convince us that there had been dramatic changes since the last upgrade (several years), or that they could meet all our "Have to have's"/Deal breakers

Good feedback. Thanks.

@nadnerB said in Trying to find a good, on-premises, multi-department help desk application:

@Kelly said in Trying to find a good, on-premises, multi-department help desk application:

@scottalanmiller said in Trying to find a good, on-premises, multi-department help desk application:

@Kelly said in Trying to find a good, on-premises, multi-department help desk application:

I was just talking to some vendors about this at a conference recently (yesterday). One of the ones that really caught my eye was TopDesk. I don't know if they support on-premises deployment or not, but I think the others might check the right boxes. I have no idea on pricing, but I believe they were the ones that do their licensing based on FTE count (due to having a broader focus than just ITSM).

Not one that I've heard of before.

There were quite a few that were there that I'd not heard of. This my first interaction with them. They've been around for quite awhile. It may be that they're more well known in the European market since they're based in the Netherlands.

Their back end for the hosted system is written in Dutch but they do provide some kind of translation ($Dutch_word = $English_word) so you can poke about. Also, they (TopDesk) must do the software upgrades (logging in remotely and doing the work). Not your team.

They also now have a SaaS version but that's not one of the OP's requirements we couldnn't get away fast enough.

(I inherited workig with it).

@nadnerB Are these issues that linger with the current version, or not? It would definitely remove them from the running if they persist.

@scottalanmiller said in Trying to find a good, on-premises, multi-department help desk application:

@Kelly said in Trying to find a good, on-premises, multi-department help desk application:

I was just talking to some vendors about this at a conference recently (yesterday). One of the ones that really caught my eye was TopDesk. I don't know if they support on-premises deployment or not, but I think the others might check the right boxes. I have no idea on pricing, but I believe they were the ones that do their licensing based on FTE count (due to having a broader focus than just ITSM).

Not one that I've heard of before.

There were quite a few that were there that I'd not heard of. This my first interaction with them. They've been around for quite awhile. It may be that they're more well known in the European market since they're based in the Netherlands.

I was just talking to some vendors about this at a conference recently (yesterday). One of the ones that really caught my eye was TopDesk. I don't know if they support on-premises deployment or not, but I think the others might check the right boxes. I have no idea on pricing, but I believe they were the ones that do their licensing based on FTE count (due to having a broader focus than just ITSM).

My machine is a Latitude 7390. I get sufficient battery life that I don't typically have issues (unless it doesn't go to sleep properly when I put it in my backpack). I run dual 24" monitors off of the WD15 dock. It has a nice section on the left side where you can magnetize the Dell stylus to it and not have to deal with a cord. The screen is responsive enough to touch/stylus that I do a high percentage of my meeting note taking with the stylus. I don't really have any complaints. I wouldn't want to do any heavy lifting with it, but it meets my needs as a people manager (don't do much technical these days).