@scottalanmiller said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
Same situation here; You got all your terminals looking for the back office server? You sent me an email 30 minutes ago, and you've lost an estimated 1000 in business because you called me an hour later?
Why aren't you watching your emails, but are sitting by answering your phone and allowing it to interrupt anything tha tyou are doing? That doesn't make sense.
This is like the restaurant where you stand in line and when it is your turn to get help, some yahoo calls and the cashier takes their call first even though you were there and waited in line.
Your system only works because you are intentionally giving phones priority to stop all work you are doing, and ignoring emails. It's you artificially prioritizing a slow, inefficient method creating the requirement. On a technological and more general business level, the opposite is true. If people constantly ignore email and prioritize calls, then suddenly call volume goes way up because people learn that calling gets action and emailing doesn't.
This then makes you less efficient and the customer less efficient.
Why the banter? Like you have never done that? Get interrupted by a phone call? There are two type of people when it comes when submitting tickets, the ones that do call (Which they know will get answered faster than an email almost without fail). Then there are others that actually only email and submit a ticket and you need to go through every single question in the world to get to the answer which they don't provide until like the 10th email and by then your time has been wasted.