Should be noted, Jira isn't a ticket system, so if you had tried to use it as that, it would definitely be painful. It's more of a KanBan PM tool.
Right, it's for engineering work, not support work. Project management, not tickets. Rather different tools.
Thats probably why i dislike it so much. Good to know. I see myself getting the order to implement a new system soon anyway.. sigh.
We tried Jira but used Asana instead. Cheaper, faster, easier.
NextCloud has a really basic KanBan built in, too.
Thanks alot. I will keep them both in mind whenever i have to redo the whole ticket "thingi" again for every department.