ScreenConnect joins the ConnectWise family!



  • Questions and Answers

    01

    What is ConnectWise Software’s background?

    ConnectWise offers a comprehensive set of cloud and on-premises software solutions that provide the only holistic business management platform for technology companies. These integrated, complementary solutions help businesses sell, service, and support technology better.

    02

    Why is ConnectWise acquiring ScreenConnect?

    ScreenConnect joining forces with ConnectWise is part of an ongoing, larger strategy to invest in and enhance product offerings to solve for end-to-end Managed Services, IT Operations Management and Service Delivery market needs.

    03

    Where can I learn more about the acquisition?

    There are two great sites one on the LabTech website and the other on the ConnectWise website that provide a lot of background information.

    04

    How will this acquisition benefit ScreenConnect customers?

    By leveraging the unique resources of ConnectWise, we are able to expand our commitment to community-driven innovation to benefit our existing customers and the markets we serve. ConnectWise has a track record of delivering extraordinary solutions in the global marketplace to their partners, and this acquisition is yet another example of their larger, ongoing strategy to help technology companies – like ours – prosper.

    05

    Will you be changing your name to ConnectWise?

    No, ScreenConnect Software LLC will operate as a division of ConnectWise and the product will continue to be called ScreenConnect.

    06

    Is the free version of ScreenConnect, from LabTech, limited?

    Yes. The free version includes lightning-fast unattended remote control. Features such as ad hoc support and meetings are not included in the complementary version.

    07

    How will this affect my service and support?

    We will continue to deliver uninterrupted services and support – providing the same quality experience and service level agreements that our customers enjoy and expect from us.

    08

    Will the ScreenConnect team remain the same?

    Yes, the team will remain the same as well as expand all business



  • @Aaron-Studer said:

    This happened a while ago.....

    They sent out a blast marketing email today. That is the only reason I knew about it.



  • @JaredBusch said:

    They sent out a blast marketing email today. That is the only reason I knew about it.

    Ahhhh. I see. πŸ™‚

    Anyone played with their cloud option? It's very nice, I am using it. Free during Beta.



  • Been a recent post on their forums on the future of ScreenConnect. Looks good still.

    http://forum.screenconnect.com/yaf_postsm27993_Has-development-stopped-since-the-ConnectWise-purchase.aspx#post27993



  • @JaredBusch said:

    Been a recent post on their forums on the future of ScreenConnect. Looks good still.

    http://forum.screenconnect.com/yaf_postsm27993_Has-development-stopped-since-the-ConnectWise-purchase.aspx#post27993

    I hope so, I just bought a license! πŸ˜ƒ



  • @anonymous said:

    I hope so, I just bought a license! πŸ˜ƒ

    You license never expires, so that is not a worry. If things change, it would only be the ability to upgrade or add licenses that would be lost



  • @JaredBusch said:

    You license never expires, so that is not a worry. If things change, it would only be the ability to upgrade or add licenses that would be lost

    Only having 1 connection is a pain, but all I can afford at the moment.



  • @JaredBusch said:

    @anonymous said:

    I hope so, I just bought a license! πŸ˜ƒ

    You license never expires, so that is not a worry. If things change, it would only be the ability to upgrade or add licenses that would be lost

    I thought even with hosting your own it was a yearly per user fee.



  • @thecreativeone91 said:

    I thought even with hosting your own it was a yearly per user fee.

    @Minion-Queen team should be able to verify that.



  • @thecreativeone91 said:

    I thought even with hosting your own it was a yearly per user fee.

    No sir, you are incorrect.



  • @anonymous said:

    Only having 1 connection is a pain, but all I can afford at the moment.

    We initially purchased a 2 concurrent user license.

    After about 18 months we decided to move to 4. So that was another $600 + the upgrade fee $120 (80% discount on $600) for the previous 2 licenses.



  • @thecreativeone91 said:

    I thought even with hosting your own it was a yearly per user fee.

    Nope. That's one of the things that I liked about it. One time cost.



  • @anonymous said:

    @thecreativeone91 said:

    I thought even with hosting your own it was a yearly per user fee.

    Nope. That's one of the things that I liked about it. One time cost.

    Plus update costs.



  • @Dashrender said:

    Plus update costs.

    Those aren't required, though. It's a one time cost of the thing that you buy at the time.



  • @scottalanmiller said:

    @Dashrender said:

    Plus update costs.

    Those aren't required, though. It's a one time cost of the thing that you buy at the time.

    Yeah I realized that shortly after I posted, but by then I was leaving my desk... lol


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