Softphones - complaints



  • @Dashrender

    PCMU = G.711

    Disable everything but OPUS and PCMU in Linphone.

    Change your PBX to only use G.722, OPUS, and ULAW. In that order.

    See if you get any improvement.



  • @Dashrender said in Softphones - complaints:

    @JaredBusch said in Softphones - complaints:

    @wrx7m said in Softphones - complaints:

    Could be that their home internet is shite and saturated. Both, on their WLAN and the ISP side.

    This is also a real concern now. I have a great home network and WiFi setup.

    But randomly, my calls are simply shit anymore.

    Why? Because everyone is home. It is filling up the ISP pipe to the various nodes.

    yeah, I definitely know this to be true.. nothing we can do about this.. but troubleshooting to that point is something I still need to do.. Thanks!

    Yeah, I'm not making phone calls right now....
    a5d5c88f-d5cd-46fb-a939-06880581fb29-image.png

    not much better after almsot 5 minutes.
    Peek 2020-04-15 11-46.gif



  • For comparison, a client site to their PBX also in vultr.
    924d25e0-38ab-4187-a3fa-75b5b7d63ce8-image.png



  • @JaredBusch said in Softphones - complaints:

    @wrx7m said in Softphones - complaints:

    Could be that their home internet is shite and saturated. Both, on their WLAN and the ISP side.

    This is also a real concern now. I have a great home network and WiFi setup.

    But randomly, my calls are simply shit anymore.

    Why? Because everyone is home. It is filling up the ISP pipe to the various nodes.

    I have people complaining to me about network-related issues. I can't really do anything about it. I show them that there are other people that have been connected to the VPN for days. A couple users with the same ISP were having issues connecting to our remote desktop server. I had them try connecting to their phones via hotspot and it connected to the RD server. Obviously, this isn't a solution, just proving the point that the issue is with the home connection, not the company services/equipment.



  • @wrx7m said in Softphones - complaints:

    @JaredBusch said in Softphones - complaints:

    @wrx7m said in Softphones - complaints:

    Could be that their home internet is shite and saturated. Both, on their WLAN and the ISP side.

    This is also a real concern now. I have a great home network and WiFi setup.

    But randomly, my calls are simply shit anymore.

    Why? Because everyone is home. It is filling up the ISP pipe to the various nodes.

    I have people complaining to me about network-related issues. I can't really do anything about it. I show them that there are other people that have been connected to the VPN for days. A couple users with the same ISP were having issues connecting to our remote desktop server. I had them try connecting to their phones via hotspot and it connected to the RD server. Obviously, this isn't a solution, just proving the point that the issue is with the home connection, not the company services/equipment.

    Yeah, I've done the same with the phones - On WiFi things were shit, for some, and on Cellular it worked... i.e. home internet was shit, somehow.



  • @Dashrender said in Softphones - complaints:

    I read another post here on ML that was saying WiFi is bad on SIP traffic - is that still true?

    That will always be the case. Wifi can improve, but the fundamental issues remain.



  • @JaredBusch said in Softphones - complaints:

    Stick to ulawonly. G722 takes more bandwidth as it is a high def codec.

    Actually they are identical bandwidth. That's part of the spec. It's just better encoding. G711 isn't very efficient.
    Opus is HD and SMALLER.



  • @Dashrender said in Softphones - complaints:

    Should I be on a specific codec?

    Absolutely, we limit to Opus only. Can't really think of any time you'd want to allow anything else. Opus is HD audio that is adaptable to take advantage of spare bandwidth when available for the best sound, and trims bandwidth when things get tight to keep the best possible audio even when there isn't enough available bandwidth for G711.

    Opus is a game changer and a significant reason that we see our phones working flawlessly where others are failing, you need your codec to adapt to real time conditions or else you are stuck either having poor audio always or good audio that has to fail when things aren't pristine.



  • @Dashrender said in Softphones - complaints:

    Yeah, I've done the same with the phones - On WiFi things were shit, for some, and on Cellular it worked... i.e. home internet was shit, somehow.

    Cellular is better suited for carrying audio. That's specifically what it was built for. Just like how DECT handles audio better than Wifi.



  • @JaredBusch said in Softphones - complaints:

    @Dashrender

    PCMU = G.711

    Disable everything but OPUS and PCMU in Linphone.

    Change your PBX to only use G.722, OPUS, and ULAW. In that order.

    See if you get any improvement.

    This is basically what we do....

    For the clients to Opus and the Skyetel links to G722.



  • I have found most of our home users have crappy wifi right from the carrier. The (in most cases) Spectrum provided Ubee gateways with wifi are junk; while may of our other users have old crappy routers (surprisingly, one user is still on a WRT-54G and has no issues). I am in the process of trying to procure some old Unifi AP's and power injectors that I can pre-program and send out to the remote uses and have them plug into their routers just to get something better than the crap Spectrum uses.



  • @jt1001001 said in Softphones - complaints:

    I have found most of our home users have crappy wifi right from the carrier. The (in most cases) Spectrum provided Ubee gateways with wifi are junk; while may of our other users have old crappy routers (surprisingly, one user is still on a WRT-54G and has no issues). I am in the process of trying to procure some old Unifi AP's and power injectors that I can pre-program and send out to the remote uses and have them plug into their routers just to get something better than the crap Spectrum uses.

    We try and sometimes manage to get full Unifi stacks out to our users. USG + Unifi AP. Gives us great visibility and great performance.



  • @scottalanmiller said in Softphones - complaints:

    @jt1001001 said in Softphones - complaints:

    I have found most of our home users have crappy wifi right from the carrier. The (in most cases) Spectrum provided Ubee gateways with wifi are junk; while may of our other users have old crappy routers (surprisingly, one user is still on a WRT-54G and has no issues). I am in the process of trying to procure some old Unifi AP's and power injectors that I can pre-program and send out to the remote uses and have them plug into their routers just to get something better than the crap Spectrum uses.

    We try and sometimes manage to get full Unifi stacks out to our users. USG + Unifi AP. Gives us great visibility and great performance.

    That would be about the only use case I have for a USG.



  • @scottalanmiller said in Softphones - complaints:

    @jt1001001 said in Softphones - complaints:

    I have found most of our home users have crappy wifi right from the carrier. The (in most cases) Spectrum provided Ubee gateways with wifi are junk; while may of our other users have old crappy routers (surprisingly, one user is still on a WRT-54G and has no issues). I am in the process of trying to procure some old Unifi AP's and power injectors that I can pre-program and send out to the remote uses and have them plug into their routers just to get something better than the crap Spectrum uses.

    We try and sometimes manage to get full Unifi stacks out to our users. USG + Unifi AP. Gives us great visibility and great performance.

    You're setting up work from home setups - so that doesn't surprise me. I'm not doing that, at least not yet. Though, this situation has clearly proven that several people could easily work from home - operators, billing personal, schedulers. Our medical records folks could too if we reassign someone else to pickup and scan papers to a shared location, and deal with the mail.



  • @Dashrender said in Softphones - complaints:

    You're setting up work from home setups - so that doesn't surprise me.

    As should any business looking to have productive workers!



  • @Dashrender said in Softphones - complaints:

    Though, this situation has clearly proven that several people could easily work from home - operators, billing personal, schedulers.

    Right, as soon as management takes them seriously as workers, you'll want to treat their home setups seriously so that they can be productive.



  • @scottalanmiller said in Softphones - complaints:

    @Dashrender said in Softphones - complaints:

    You're setting up work from home setups - so that doesn't surprise me.

    As should any business looking to have productive workers!

    OH - I definitely agree. we would never have considered sending people home in the past...

    though, now with this situation, the ability to see what can be done - the potential is there. We can get rid of the expense of a desk and office space for those employees, the hardware costs remain the same (more or less)..



  • @Dashrender said in Softphones - complaints:

    We can get rid of the expense of a desk and office space for those employees, the hardware costs remain the same (more or less)..

    Even if you keep that, having the home office option be serious makes a big difference. Nothing wrong with offices, but eschewing the home office is a problem.



  • @wrx7m said in Softphones - complaints:

    I had them try connecting to their phones via hotspot and it connected to the RD server

    Here's a thought. It has worked for me in the past. It is worth a try for your clients.

    I have seen TERRIBLE results when routers merge the 2.4 and 5 GHz bands to the same SSID. Just for grins, see if you can talk them through (or just remote in to them and do it yourself) and split the SSIDs to different names; like House2 and House5.

    I have seen this work so often, it is one of the first things I try.

    Good luck.



  • On the home bandwith issue: Keep in mind that even if they're home alone, there may be other devices in the home hogging bandwidth like Win10 machines with the P2P updates and various game consoles / platforms that also do P2P style shared update platform. If they've got kids or other people at home at the same time (or share their wifi with a neighbor) then who knows what the other person is streaming / downloading etc.



  • @notverypunny said in Softphones - complaints:

    On the home bandwith issue: Keep in mind that even if they're home alone, there may be other devices in the home hogging bandwidth like Win10 machines with the P2P updates and various game consoles / platforms that also do P2P style shared update platform. If they've got kids or other people at home at the same time (or share their wifi with a neighbor) then who knows what the other person is streaming / downloading etc.

    This is an excellent point -

    @scottalanmiller - what is NTG doing about situations like this? Especially now since most children are home, likely indoors and want to also be online?

    Are you setting priority on specific traffic? creating two networks, and lowering the priority of family one versus the work one, etc.



  • @Dashrender said in Softphones - complaints:

    @notverypunny said in Softphones - complaints:

    On the home bandwith issue: Keep in mind that even if they're home alone, there may be other devices in the home hogging bandwidth like Win10 machines with the P2P updates and various game consoles / platforms that also do P2P style shared update platform. If they've got kids or other people at home at the same time (or share their wifi with a neighbor) then who knows what the other person is streaming / downloading etc.

    This is an excellent point -

    Actually, no it is not. If you put aside a shitty router, assuming some kind of quality gear was installed, then normal use on home connections will never cause a problem.

    I have nearly 50 devices on my network at home.

    I never have issues with service related to all the gear in the house.



  • @JaredBusch said in Softphones - complaints:

    @Dashrender said in Softphones - complaints:

    @notverypunny said in Softphones - complaints:

    On the home bandwith issue: Keep in mind that even if they're home alone, there may be other devices in the home hogging bandwidth like Win10 machines with the P2P updates and various game consoles / platforms that also do P2P style shared update platform. If they've got kids or other people at home at the same time (or share their wifi with a neighbor) then who knows what the other person is streaming / downloading etc.

    This is an excellent point -

    Actually, no it is not. If you put aside a shitty router, assuming some kind of quality gear was installed, then normal use on home connections will never cause a problem.

    I have nearly 50 devices on my network at home.

    I never have issues with service related to all the gear in the house.

    The main point that I took from his post was network saturation - if you've never had network saturation - that simply amazes me. I definitely have.
    And that point itself was actually already pointed out above - and definitely something I mentioned to my users when they complain - of course they fire back with - my 7 year old is home, I can't just take netflix away from them - to which I currently don't have a corporate response. Personally I would say - well, if your 7 year old is more important than you getting paid, then we will be happy to furlough you until this is over.

    To your point about quality hardware - man, what planet do you live on? You're sounding like Scott now - while you didn't say you had an expectation of that - the post definitely comes off that way. These people have never worked from home a day in their lives. They also generally are on the bottom of the pay scale, top that with the fact that they don't know jack or shit about IT and even more importantly, they don't give two shits about it - they simply ask the flunky at Best Buy what they should get and they generally ignore them anyhow and just buy the cheapest shit they can. Assuming it connects to their phone and TV, they consider it good enough.

    As a non WFH company, we don't supply jack for this. Most users are using 100% of their own gear, a few who don't own laptops have been given one from our spare lot to use until they return to work.... If they end up staying at home after this is all said and done, then we can look at other options.



  • @Dashrender said in Softphones - complaints:

    @JaredBusch said in Softphones - complaints:

    @Dashrender said in Softphones - complaints:

    @notverypunny said in Softphones - complaints:

    On the home bandwith issue: Keep in mind that even if they're home alone, there may be other devices in the home hogging bandwidth like Win10 machines with the P2P updates and various game consoles / platforms that also do P2P style shared update platform. If they've got kids or other people at home at the same time (or share their wifi with a neighbor) then who knows what the other person is streaming / downloading etc.

    This is an excellent point -

    Actually, no it is not. If you put aside a shitty router, assuming some kind of quality gear was installed, then normal use on home connections will never cause a problem.

    I have nearly 50 devices on my network at home.

    I never have issues with service related to all the gear in the house.

    The main point that I took from his post was network saturation - if you've never had network saturation - that simply amazes me. I definitely have.
    And that point itself was actually already pointed out above - and definitely something I mentioned to my users when they complain - of course they fire back with - my 7 year old is home, I can't just take netflix away from them - to which I currently don't have a corporate response. Personally I would say - well, if your 7 year old is more important than you getting paid, then we will be happy to furlough you until this is over.

    To your point about quality hardware - man, what planet do you live on? You're sounding like Scott now - while you didn't say you had an expectation of that - the post definitely comes off that way. These people have never worked from home a day in their lives. They also generally are on the bottom of the pay scale, top that with the fact that they don't know jack or shit about IT and even more importantly, they don't give two shits about it - they simply ask the flunky at Best Buy what they should get and they generally ignore them anyhow and just buy the cheapest shit they can. Assuming it connects to their phone and TV, they consider it good enough.

    As a non WFH company, we don't supply jack for this. Most users are using 100% of their own gear, a few who don't own laptops have been given one from our spare lot to use until they return to work.... If they end up staying at home after this is all said and done, then we can look at other options.

    Yeah, my point was more about saturation than shitty wifi, but that's always a possible factor as well. One of our first level guys can apparently saturate his 1G connection to the point that it starts to affect Netflix streaming at home when he's running downloads or updates on Steam. And in his case it wouldn't be a wifi issue 'cause his gaming rig is wired and he's running a ubiquity AP for the wireless.

    Point being that if Steam can kill an IT guy's 1G fiber line, just imagine what kind of hell it could / can / does wreak on the average user's crappy home setup.



  • @notverypunny said in Softphones - complaints:

    @Dashrender said in Softphones - complaints:

    @JaredBusch said in Softphones - complaints:

    @Dashrender said in Softphones - complaints:

    @notverypunny said in Softphones - complaints:

    On the home bandwith issue: Keep in mind that even if they're home alone, there may be other devices in the home hogging bandwidth like Win10 machines with the P2P updates and various game consoles / platforms that also do P2P style shared update platform. If they've got kids or other people at home at the same time (or share their wifi with a neighbor) then who knows what the other person is streaming / downloading etc.

    This is an excellent point -

    Actually, no it is not. If you put aside a shitty router, assuming some kind of quality gear was installed, then normal use on home connections will never cause a problem.

    I have nearly 50 devices on my network at home.

    I never have issues with service related to all the gear in the house.

    The main point that I took from his post was network saturation - if you've never had network saturation - that simply amazes me. I definitely have.
    And that point itself was actually already pointed out above - and definitely something I mentioned to my users when they complain - of course they fire back with - my 7 year old is home, I can't just take netflix away from them - to which I currently don't have a corporate response. Personally I would say - well, if your 7 year old is more important than you getting paid, then we will be happy to furlough you until this is over.

    To your point about quality hardware - man, what planet do you live on? You're sounding like Scott now - while you didn't say you had an expectation of that - the post definitely comes off that way. These people have never worked from home a day in their lives. They also generally are on the bottom of the pay scale, top that with the fact that they don't know jack or shit about IT and even more importantly, they don't give two shits about it - they simply ask the flunky at Best Buy what they should get and they generally ignore them anyhow and just buy the cheapest shit they can. Assuming it connects to their phone and TV, they consider it good enough.

    As a non WFH company, we don't supply jack for this. Most users are using 100% of their own gear, a few who don't own laptops have been given one from our spare lot to use until they return to work.... If they end up staying at home after this is all said and done, then we can look at other options.

    Yeah, my point was more about saturation than shitty wifi, but that's always a possible factor as well. One of our first level guys can apparently saturate his 1G connection to the point that it starts to affect Netflix streaming at home when he's running downloads or updates on Steam. And in his case it wouldn't be a wifi issue 'cause his gaming rig is wired and he's running a ubiquity AP for the wireless.

    Point being that if Steam can kill an IT guy's 1G fiber line, just imagine what kind of hell it could / can / does wreak on the average user's crappy home setup.

    I do the same thing when downloading torrents.



  • @Dashrender said in Softphones - complaints:

    @notverypunny said in Softphones - complaints:

    @Dashrender said in Softphones - complaints:

    @JaredBusch said in Softphones - complaints:

    @Dashrender said in Softphones - complaints:

    @notverypunny said in Softphones - complaints:

    On the home bandwith issue: Keep in mind that even if they're home alone, there may be other devices in the home hogging bandwidth like Win10 machines with the P2P updates and various game consoles / platforms that also do P2P style shared update platform. If they've got kids or other people at home at the same time (or share their wifi with a neighbor) then who knows what the other person is streaming / downloading etc.

    This is an excellent point -

    Actually, no it is not. If you put aside a shitty router, assuming some kind of quality gear was installed, then normal use on home connections will never cause a problem.

    I have nearly 50 devices on my network at home.

    I never have issues with service related to all the gear in the house.

    The main point that I took from his post was network saturation - if you've never had network saturation - that simply amazes me. I definitely have.
    And that point itself was actually already pointed out above - and definitely something I mentioned to my users when they complain - of course they fire back with - my 7 year old is home, I can't just take netflix away from them - to which I currently don't have a corporate response. Personally I would say - well, if your 7 year old is more important than you getting paid, then we will be happy to furlough you until this is over.

    To your point about quality hardware - man, what planet do you live on? You're sounding like Scott now - while you didn't say you had an expectation of that - the post definitely comes off that way. These people have never worked from home a day in their lives. They also generally are on the bottom of the pay scale, top that with the fact that they don't know jack or shit about IT and even more importantly, they don't give two shits about it - they simply ask the flunky at Best Buy what they should get and they generally ignore them anyhow and just buy the cheapest shit they can. Assuming it connects to their phone and TV, they consider it good enough.

    As a non WFH company, we don't supply jack for this. Most users are using 100% of their own gear, a few who don't own laptops have been given one from our spare lot to use until they return to work.... If they end up staying at home after this is all said and done, then we can look at other options.

    Yeah, my point was more about saturation than shitty wifi, but that's always a possible factor as well. One of our first level guys can apparently saturate his 1G connection to the point that it starts to affect Netflix streaming at home when he's running downloads or updates on Steam. And in his case it wouldn't be a wifi issue 'cause his gaming rig is wired and he's running a ubiquity AP for the wireless.

    Point being that if Steam can kill an IT guy's 1G fiber line, just imagine what kind of hell it could / can / does wreak on the average user's crappy home setup.

    I do the same thing when downloading torrents.

    For ubuntu and other legal purposes only, right 😇 🕵🏼



  • @Dashrender said in Softphones - complaints:

    @notverypunny said in Softphones - complaints:

    @Dashrender said in Softphones - complaints:

    @JaredBusch said in Softphones - complaints:

    @Dashrender said in Softphones - complaints:

    @notverypunny said in Softphones - complaints:

    On the home bandwith issue: Keep in mind that even if they're home alone, there may be other devices in the home hogging bandwidth like Win10 machines with the P2P updates and various game consoles / platforms that also do P2P style shared update platform. If they've got kids or other people at home at the same time (or share their wifi with a neighbor) then who knows what the other person is streaming / downloading etc.

    This is an excellent point -

    Actually, no it is not. If you put aside a shitty router, assuming some kind of quality gear was installed, then normal use on home connections will never cause a problem.

    I have nearly 50 devices on my network at home.

    I never have issues with service related to all the gear in the house.

    The main point that I took from his post was network saturation - if you've never had network saturation - that simply amazes me. I definitely have.
    And that point itself was actually already pointed out above - and definitely something I mentioned to my users when they complain - of course they fire back with - my 7 year old is home, I can't just take netflix away from them - to which I currently don't have a corporate response. Personally I would say - well, if your 7 year old is more important than you getting paid, then we will be happy to furlough you until this is over.

    To your point about quality hardware - man, what planet do you live on? You're sounding like Scott now - while you didn't say you had an expectation of that - the post definitely comes off that way. These people have never worked from home a day in their lives. They also generally are on the bottom of the pay scale, top that with the fact that they don't know jack or shit about IT and even more importantly, they don't give two shits about it - they simply ask the flunky at Best Buy what they should get and they generally ignore them anyhow and just buy the cheapest shit they can. Assuming it connects to their phone and TV, they consider it good enough.

    As a non WFH company, we don't supply jack for this. Most users are using 100% of their own gear, a few who don't own laptops have been given one from our spare lot to use until they return to work.... If they end up staying at home after this is all said and done, then we can look at other options.

    Yeah, my point was more about saturation than shitty wifi, but that's always a possible factor as well. One of our first level guys can apparently saturate his 1G connection to the point that it starts to affect Netflix streaming at home when he's running downloads or updates on Steam. And in his case it wouldn't be a wifi issue 'cause his gaming rig is wired and he's running a ubiquity AP for the wireless.

    Point being that if Steam can kill an IT guy's 1G fiber line, just imagine what kind of hell it could / can / does wreak on the average user's crappy home setup.

    I do the same thing when downloading torrents.

    Steam, torrents, all use the same tech to get faster download speeds.



  • Ask your users if their kids use Steam. Most of my home users have older "kids" I tell them to have their kids stop there Steam games. The users are like what's that?? But as soon as steam is stopped their perfomance comes right back to nominal.



  • @jt1001001 said in Softphones - complaints:

    Ask your users if their kids use Steam. Most of my home users have older "kids" I tell them to have their kids stop there Steam games. The users are like what's that?? But as soon as steam is stopped their perfomance comes right back to nominal.

    yeah - this is the issue - As I mentioned - if it became a long term thing, we'd have to set requirements for home users, and provide options to allow the rest of the family to be online, while not killing their bandwidth for those who are working.
    But for now - we aren't.



  • @jt1001001 said in Softphones - complaints:

    Ask your users if their kids use Steam. Most of my home users have older "kids" I tell them to have their kids stop there Steam games. The users are like what's that?? But as soon as steam is stopped their perfomance comes right back to nominal.

    It would be them downloading more games, most likely.