I had to try and find a key for QuickBooks here, what a nightmare. Didn't have the login for their online site, and getting a confirm sent by phone was impossible due to them only being able to send text message to the registered phone on the account. Or an automated call. the phone is an ip phone that cant get texts and is answered by an attendant, so neither of those worked. So I had to call them. Or it, rather. Had some very nice and unhelpful computer voice tell me to talk to it like a normal person. Not happening. Hitting 0 doesn't work. Infuriated, I hung up, and proceeded to search through years of old email to find the key. Eventually found the key in an old file folder in a file cabinet. Really wish we could get away from it.